our
COMMITMENT
OUR COMMITMENTS
Intensely, infinitely, madly... exceptionally Corsican!
Here, between the sea and the mountains, we fight to preserve and pass on the right blend of nature and culture.
We welcome our visitors as guests, in the hope that they will leave as friends.
Our commitments reflect our values: love of our land, respect, freedom, responsibility and sharing.
our commitments
Towards our visitors
Offering a sincere, human and respectful experience
Because’discovering Portivechju is not like consuming a destination, we are committed to :
- Welcoming every visitor with warmth, attentiveness and attention, in a friendly, comfortable environment.
- Providing universal access to information, on site and remotely, for all audiences
- Offer a personalised welcome adapted to your wishes, rhythms and seasons
- Providing qualified, multilingual travel consultants
- Guaranteeing reliable, free, clear and up-to-date information on all media
- Presenting a high-quality tourism offering that respects the region and its balance
- Helping everyone to build a meaningful holiday that goes beyond the tourist calendar
- Giving visitors a voice, measuring their satisfaction and driving continuous improvement
our commitments
To our PARTNERS
AND PROFESSIONALS
federating, supporting and developing the region's driving forces
Because our wealth is the women and men of this region, we are committed to :
- Working closely with tourism stakeholders
- Train our tourism advisors to understand the region's tourism offering
- Organising meetings to listen to what's happening on the ground and better adapt to local realities
- Uniting around common values and a shared vision of tourism
- Structuring, qualifying and promoting a diversified and responsible offering
- Encouraging short circuits
- Promoting professionals committed to a sustainable approach
- Encouraging innovation and meaningful initiatives
- Raising awareness and supporting the ecological transition of the tourism industry
our commitments
Towards THE AREA
preserving, enhancing and passing on what makes us tick
Because we love this land we want to pass it on intact, we are committed to :
- Reducing pressure on the most fragile environments
- Spreading flows over time and space to limit the nuisance and impact of tourism
- Integrating responsible mobility issues
- Enhancing our natural, cultural and landscape heritage
- Bringing the Corsican language and culture to life
- Telling a story, transmitting an identity
- Working for controlled, year-round tourism
our commitments
The way we communicate
Inform better, consume less, convey more meaning
Because every message is engaging, we are committed to :
- Designing sincere, high-quality and responsible communications
- Limit printing and favour digital media
- Use eco-responsible and sustainable materials
- Creating timeless and useful content
- Working with media partners aligned with our values
- Share part of who we are by putting the people of Porto-Vecchi at the heart of our messages:
- as a target in the same way as our visitors
- as actors, narrators and transmitters of an authentic holiday
- In our stories, use a sympathetic, identity-based tone, sometimes tinged with humour, using bilingualism.
- To communicate, throughout the seasons, a full and sincere experience, based on the fusion of sea and mountains, nature and culture.
our commitments
as a tourist office
Setting an example and constantly improving
Because responsibility begins at home, we are committed to :
- Making the Office part of an overall responsible approach
- Ensuring sound, efficient and transparent management
- Guaranteeing an internal social and environmental policy
- Regular audits against demanding standards
- Maintaining a high level of service quality
- Measuring the impact of our actions
- Assessing the impact of tourism on the region
- Adjusting our practices with a view to continuous improvement
The label
destination of excellence
The label Destination of Excellence™ is the only government label awarded to tourism professionals for the quality of their welcome, their services and their eco-responsibility.
To obtain the label, the service provider must successfully complete a demanding process that complies with quality, sustainability and accessibility criteria, which are regularly checked by independent inspectors. This guarantee of confidence gives you peace of mind when choosing exemplary tourist establishments and destinations.
We are committed to the Destination d'Excellence™ approach, a daily commitment to offering you an exceptional welcome that is responsible and accessible to all.
Because it is aimed at the entire tourist reception chain, Destination d'Excellence™ accompanies you throughout your stay: accommodation, restaurants, places to visit, leisure activities, tourist offices, transport... You can plan your holiday with complete confidence.
Whether they are renowned or authentic destinations, major players or independent structures, they are all committed to Destination d'Excellence™ to offer you an experience of excellence: this label, the successor to Quality Tourism™ since May 2024, is already rewarding hundreds of committed professionals.
Porto-Vecchio Tourist Office
is committed to
Easy access to our services
- Provide an easily accessible reception and information area
- Display opening times in several languages
- Free wifi access
- Offer a dedicated multilingual website adapted for consultation via on-board devices
- Offer a tourist information service incorporating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
A personalised welcome
- Provide a permanent reception service with staff required to speak at least two foreign languages
- Provide you with a travel consultant
- Offer you furniture to sit on
- Making it easier for you to do your homework
Useful and practical information
- Guarantee the reliability of the information provided on the tourist offer and that it is free of charge
- Regularly update tourist information
- Display emergency telephone numbers outdoors
- Provide free tourist information on paper (practical guide, accommodation guide, town map, tourist maps, etc.) translated into 4 languages.
- To present the full range of qualified services available in the area for all customer segments
Satisfaction target
- Comply with the requirements of the national "Qualité Tourisme" label
- Handling your complaints and measuring your satisfaction
- Answering your letters and emails all year round
- Be open at least 305 days a year, including Saturdays and Sundays during the summer tourist or entertainment season
an approach to raising awareness of sustainable development
internally and also by supporting initiatives set up by other organisations (private or institutional):
- Our holiday advisors encourage their contacts (future visitors, socio-professionals, etc.) to consult the online site, in particular the e-brochuresrather than sending them by post.
- On our emails, we include the words "In the interests of environmental responsibility, please do not print this email if you do not need to".
- We support the work of the Communauté des Communes du Sud Corse by publicising its initiatives, in particular the selective sorting and recycling. Le waste guide is also available here. For further information, please contact Community of Communes of Southern Corsica is at your service on 04 95 70 37 14
- In 2016, the O.M.T. supported the introduction of the free urban shuttle A Citadina.